You are our valued and esteemed customer. To assist you better we follow the following policy. You are requested to go through this policy whenever you make a purchase.

All transactions on the Mirai Shop website are subject to Japanese law.

Mirai Shop is not liable for the accuracy, mistakes or omissions of information provided on this website.

Every order made by a customer (i.e. you) entails the explicit acceptance of the general conditions described below. If there is any dispute, details as written in Japanese are deemed as accurate.

Products

We will provide products as long as they are in stock. The range of products on offer may be modified due to constraints by the manufacturers, which make the actual products. All rights reserved to the manufacturer of products.

If any product is unavailable and Mirai Shop is not able to provide alternative products of similar quality and price, the purchase cost will be refunded to the customer.

If the product is temporarily unavailable, we will let the customer know about the expected delay by email.

The descriptions are only for reference. Mirai Shop is not responsible for the contents of these Japanese instructions.

The products as provided “as is” without representation or warranties of any kind. Mirai Shop explicitly does not warrant, guarantee or make any representations regarding the use or results of the use of products.

If the delivered product does not match the description on our website, the customer has 48 hours (from delivery time) to inform us about it.

Order

When you click on the "confirm" my order button after the process of order, you state to fully accept this one as well as the entirety of these General Conditions of Sale and without reserve.

The checkout process consists of 5 consecutive steps: order confirmation, choice of delivery, payment by PayPal, and confirmation.

The customer will be provided with the possibility of changing any details in his order before final confirmation or shipment.

We will send over an email with your order information to confirm.

Price and payment

The price of the product is shown in the selected currency.

The amount charged to your credit card may differ slightly from the displayed product price due to daily currency exchange rate differences between individual banks.

Shipping and handling costs (including taxes, which vary by country) are not included in the displayed price. Shipping costs are indicated during the ordering process.

The import of a product from Japan may be subject to taxes and to custom fees in the country of delivery. These supplementary costs are the customer’s responsibility. For more information, please read the Our Shipping And Delivery Policy page or refer to your national custom official site.

Promotional codes provided by Mirai Shop are valid only if applied at checkout before payment.

Shipping and Delivery

Once your order is processed, your purchase will be dispatched within 3 to 5 working days.

You will receive a shipping confirmation email that includes information such as a tracking number.

All items are shipped from Japan by Air-mail, EMS (express mail) or Surface Mail.

Delivery times are estimated and are subject to change as natural and human sources may affect delivery times.

Shipping cost

Shipping fee and promotions are subject to change from time to time as updated accordingly to our system. For shipping details, please refer to the following link.

Delivery problems

EMS shipments (express or priority): customers are responsible for their order's online tracking (the tracking number is included in the order confirmation). Sometimes, carriers cannot deliver a parcel (for instance, due to the size of the mailbox), in that case, customers may have to contact carriers directly.

Mirai Shop will not be responsible of the return of a parcel which could not been delivered.

For more information about shipping fees, taxes and delivery, please read the Shipping page.

Return and cancelation policy

If you are not satisfied with your order, you have seven days from the date of goods received to return the item(s) for an exchange, refund or credit. Products to be returned must be in their original packaging with tags intact.

Beauty, health supplements, hygiene products, medicines, skin care, cosmetic products are ineligible for return or refund as there are health and hygiene concerns. Every inquiry must be sent by email to info@mirai-shop.ru.

Indicate what you are returning and why. In order to process your return, please include your name, email address and order number along with the items that you're returning.

You will be responsible for the shipping charges associated with sending the return back to us.

Initial shipping fees will also be withdrawn from the total refund value (in case of a free shipping promotion).

In case of damaged products, please contact customer service at info@mirai-shop.ru and send pictures of the broken item with the order number.

Customers can cancel an order before it is finally shipped out (please contact us as soon as possible). However, no cancellations or request for refunds can be accepted after the order is shipped out as packages cannot be retrieved after shipping. We look towards your understanding on this difficulty.

We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and so on of each item within our constraints.

Because orders are shipped internationally, exchanges cannot be made due to customer error (please see Shipping And Delivery Policy page regarding insured shipping), so please order carefully!

Please be aware that in all cases the customer is responsible for paying Customs fees and for providing any and all documents required by Customs in your country.

If the customer refuses to pay those taxes, the package will be returned back to us.

We will then refund you the amount of the order, after having withdrawn the shipping cost at actual rate that we have been charged by the carrier, and the shipping cost of the return of the package to us.

Refund

Mirai Shop will refund the customer after having received the items back in good condition, minus any damages or losses incurred such as shipping fees or any other charges or costs incurred.

The refund will be proceeded on the same account that was used for the purchase (or a voucher code, in line with the customer's wish). Initial shipping fees will also be withdrawn from the total refund value (in case of a free shipping promotion) and shipping fees for paid shipping orders cannot be refunded as such fees are directly paid to the logistics companies.

Mirai Shop reserves the right to decline refund for returned items in improper condition.

Mirai Shop is not responsible to refund for packages which are stated as delivered at destination by third party logistics partner as shown on tracking information but customer claimed did not receive for various reasons including theft, customer change in address, customer wrong address stated, retained by customs office etc.

Applicable duty

Within the framework of Japanese law, we will endeavor to satisfy our customers as much as possible.

In the case of disputes, terms and conditions stated on this website takes precedence over any other forms of communication or correspondence with Mirai Shop. In the event of complaint or difficulties, the customer can contact Mirai Shop customer service for help in finding an amicable resolution.

Not healthcare advice

Mirai Shop is not intended to provide any diagnosis, treatment or medical advice. Any products, services, information and other content provided on Mirai Shop, including information that may be provided on Mirai Shop directly or by linking to third-party websites, videos or any other materials are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.

Customers should always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. Customers should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use. Mirai Shop will not be liable for any consequential, indirect, incidental, special or punitive damages, including, without any limitations, any losses, costs or any similar or other damages, or any claim to third party.

Intellectual property

All the texts, comments, works, illustrations and images reproduced on the website www.mirai-shop.ru/en/ are reserved for the title of the royalty and intellectual document of title worldwide.

The reproduction, distribution, display or transmission of the content of this site is strictly prohibited.

Privacy Policy

Mirai shop respects each individual’s right to personal privacy. Therefore, we will only collect and use information through our web site in the ways described in this policy: 

Mirai shop uses and PayPal for credit card clearing.

At no time does Mirai shop have access to your credit card number.

In order to solve possible conflicts and to combat online payment fraud, the data concerning your order may be sent on to secure third parties for verification purposes.

We use the information we collect about you to process orders and to provide a more personalized shopping experience.

We will not sell or disclose personal information that identifies you to a third party at all.

From time to time we may send you an email newsletter if you accepted it. If you do not wish to receive these emails, let us know and we will remove you from our list.

Still have questions?

Feel free to contact us at email info@mirai-shop.ru.